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October 31, 2006

Someone at ezboard confuses April Fool's Day with Hallowe'en

It seems someone who just happens to be using the same Covad IP address used by ezboard in general and Reg/Brain/BJ in particular has decided to vandalise the Yuku entry on Wikipedia with this update:

"Update: YUKU was sold to GOOGLE for 700 million on 10/31/2006 :)"

Such a funny guy!

Still, I expect they're still smarting from other editors stopping their attempts at hiding any possible criticism of Yuku from public view by deleting great swathes of the Yuku and ezboard Wikipedia entries.

What's New on Yuku?

Well. A big update this one despite the lack of anything official from ezboard, Inc.

We'll start with:

The rumours that ezboard, Inc. is for sale.

I've seen this suggestion on a couple of message boards now. Under Labatt's stewardship, they appear to have pared back staff numbers and cost-cut in other ways - ezboard's Moderators have said before that they don't have staff working 24/7 or even at weekends (clearly the ezInternet keeps office hours) so that when ezboard falls over big-style as it did over the last weekend, it takes ages for them to get someone to go in and get it running again.

Having stated before that they weren't fixing bugs or adding other features to ezboard - as ezboard fixing something would tend to break something else (their words, not mine), it then seemed curious that behind the scenes, they've started working on it again.

Then they decided to show statistics for every board on each home page. That applied to regular ezboards as well as Gold boards which infuriated a number of ezOps who didn't want that information shown and indeed had paid for them to be removed as part of the Gold feature set. Being such scholarly individuals, ezboard wrote on 16 October:

"We do not intended [sic] to turn this feature off."

When it was pointed out to them that ezboard are including Google Analytics on every single page on ezboard and Yuku and so detailed visitor information would already be known to ezboard, Inc. the resultant furore led to a quick volte-face by ezboard:

"ezboard has decided to turn off the mini-community profile until futher [sic]notice"

So why insist on displaying this information publicly? Unless it was part of the window-dressing for potential buyers? Likewise the frantic pruning of the server status forum showing slow and down boards that would tend to dispute the Labatt uptime claims.

And talking of swingeing edits, you have to laugh at ezboard's attempts at editing out sections of the ezboard and Yuku Wikipedia entries. In the former case, they included the deletion of the alleged hack and the massive data loss and in the latter case they included the deletion of any mention of DEMOfall 2005 and the advertising revenue sharing claims from ezboard as to why "Yuku is better than free".

What have they got to hide and from whom otherwise?

"Excellent Uptime"

Still on the subject of swingeing edits, ezboard has been pruning the server status forum on ezboard's help area recently, no doubt as part of the whole window-dressing thing going on. After all, who at ezboard wants to see people complaining their boards are down? Maybe that's why the Yuku help board was pulled by ezboard.

As I mentioned earlier on, on Sunday afternoon, ezboard.com fell over. Completely. Needless to say, it was the customers who noticed it first as ezboard, Inc. has admitted that they don't have people working weekends. When alerted to this, a staff member paged someone to go and fix it. ezboard was apparently down from around 3pm but no-one at ezboard was aware of that before until around 4.30pm. Others noted that Yuku was also down for part of the time. Around 7 hours later, Jennifer managed to post an announcement that confirmed that they were still trying to fix things. As I understand it, the system finally came back up at around 1.30am on the Monday morning.

But of course by the time Labatt decides it's worthy of a post on his CEO Blog, written using an old and insecure version of WordPress (how like ezboard not to be concerned about security...), the facts have been amended to 'ezfacts':

"there was an ezboard outage on Sunday evening".

Now, what's more interesting than the usual misinformation is that:

  • Labatt felt he needed to post in his CEO blog about this;
  • Labatt felt the need to state that it was not a hack or attack; and
  • Labatt states it was a hardware failure and they've used "stand-by" hardware rather than new equipment.

So if it was a hardware failure, what does he mean by this:

"You should know that we have changed some of our processes to ensure that this type of outage will not occur again."

He states that they can't and don't have any way of hot-swapping equipment in terms of a failure, so how can they prevent future hardware failures? Maybe they doth protest too much?

Oh and it wouldn't be a Labatt CEO update without him trying to spin with an outrageous claim that they have "such excellent uptime"...

That Firefox Extension

Instead of concentrating on getting the ezboard to Yuku import feature completed, they decided to work on the frills again and release that Firefox extension. But typical of Yuku, they managed to overlook that Firefox version 2 was being released and, of course, the Yuku Firefox extension doesn't work with Firefox version 2.

The dictionary according to ezboard, Inc.

Now we all know that ezboard's employees aren't exactly the pick of the bunch when it comes to spelling and grammar, so it shouldn't be a surprise that they've continued trying to create new words - they coined the term 'blorum' already, remember?

New in the ezdictionary is the verb 'kudo'. After they tried using "charisma" to give people positive or negative votes, they changed that to just good and bad votes before hitting the Prozac and making it good votes only. This was then charged to 'kudos' and again the Prozac seems much in evidence because rather than concentrating on their core product - the ezboard message boards - their latest and greatest code push has been to add a new menu at the bottom (as well as the top) of some boards like the Developer Blog where Brain hangs out. Oh and:

"Kudos in more places (like posts and threads)"

Yes, they want the Yuku users to be a happy-clappy bunch and award kudos to more stuff. So of course there's now a link called "Kudo" to "Kudo-this". The mind boggles. And if no-one's been daft enough to 'big-up' a thread it shows that it has "0 Kudo", another word that only exists at Yuku.

What is a beta test for, then?

Whilst our minds are being boggled by Yuku, how about this post in the ezSupporter help forum?

"ezGoalieAunt
ezModerator
ezSupporter
Posts: 4994
Posted: 10/25/06 19:45
New Post Re: May not be the right place to ask....MSIE 7 We haven't heard much feed back from ezboard users that are using IE7 and to my knowledge none of the mods have downloaded IE7 yet, so we really don't know of any work arounds to any issues that may come up."

So let's get this right: you're developing a new Internet-related product and none of the staff has downloaded Internet Explorer 7, which will be pushed out to Windows users as an automatic update sooner rather than later (on 1 November, apparently)?

More frequent code pushes

So after this latest Yuku code push, people have been having issues with posts going missing, 404s, etc. But what's bizarre here are two things: firstly, they've decided to push bug fixes as an when rather than going for weekly code pushes; and secondly Rob Labatt is actually posting on Yuku! Wonders will never cease!

October 16, 2006

Hello ezboard! Anyone there?

Good grief! I hadn't realised everything at ezboard was so bad!

Where to start? Well how about the so-called Help Forums? Some poor ezboard customer on p104 has asked what the problem is with his board ... and been ignored completely since 1.30am on the 14th. And that was after his initial issues on 7 October. That time he did get a reply ... three days later. And the cause of that slowness for a week? According to ezckerr, it was "moving a board onto the p104 server when you saw this slowness... everything should be back to normal now." It is: normal is treacle speeds for ezboard.

So moving one board about in the usual ezboard board shuffle - which I've previously likened to moving the deckchairs about on board the Titanic - causes a fortnight's slowness on every other board on that server?

Maybe that's why people are beginning to see the light and abandon ezboard. If you look at Alexa's page ranking for ezboard, you can see they've dropped out of the top 500. What won't be helping them is loss of one of their larger boards (according to Big-Boards.com, it's ezboard's fifth largest board), AskMen.com. Yes, from early November 2006, their ezboard will be locked down as they've already moved to a new phpBB forum at http://boards.askmen.com

I wonder how long it will be before Scout.com also jumps ship: I was looking at their Seahawks forums the other day and the FAQs weren't exactly glowing with praise for ezboard, e.g:

"How come the search feature is so pathetic? Sometimes I want to look up something that was posted a while back, and never can because the search function never finds anything.

This is another problem with EZBoard. We hope to upgrade our forum software in the near future to provide our members with much more intuitive, dynamic features and amenities. Stay tuned."

Where to get help with the Yuku Firefox extension?

The utter shambles that is Yuku is further revealed by a series of posts.

We know that there have been significant "issues" with Internet Explorer and Yuku: back in March 2006, ezboard, Inc.'s CEO, Robert Labatt, wrote that "the best Yuku experience is on FireFox" before attempting to show that Internet Explorer's market share was less than everyone else knows it to be. We'll ignore for one moment that the best Yuku experience is leaving it well alone...

So in a further move to get more people to use Firefox - when Yuku had a help forum, it was littered with advice from ezboard staff to install Firefox - Labatt announced they'd written a Firefox extension to help Firefox users to use Yuku: maybe the GUI and structure of Yuku isn't sufficiently easy to navigate without it, let alone the potential consequences of leaving your browser in a state where it allows anyone using it an "automatic login to your account". Still, we already know that 'ezboard' and 'security' don't exactly go hand in hand...

So if you visit the special Yuku Firefox extension, it has a clickable link to "Install Now" ... except that it doesn't actually get installed now if you have the default security settings running.

Never mind: two days later Labatt posted a link to the Yuku Wiki page about it. No, no mention there of how to set up the browser to allow installation to take place properly. Mind you, that does show that there is actually a page in the Wiki about Firefox. Try going to http://help.yuku.com and simply type the word "firefox" into the search text box: as you type, it produces output that says "You searched for Firefox" but doesn't produce any results. That's because, despite what it says clearly in the page, you haven't actually searched at all unless you click the "Go" button...

Meanwhile, in the absence of a 'proper' help forum, a user has started a thread in "The Lobby" about the extension not being installed despite repeat downloads. The ever-helpful ezboard staff answer:

"Firefox extensions will install themselves automatically, you don't actually download them to your computer then attempt to install them after."

and

"and it won't actually load until you close firefox and restart it"

It finally takes a reply from another user to actually provide the answer:

"When I first installed it, a message appeared at the top of Firefox: "Firefox prevented this site from installing software..." Then there is a button that you can press to allow installations from Yuku.com. You then have to click on the install link a second time, and it should display a dialog. Then you can install."

Ah yes! The benefits of a user to user help forum like you get with vBulletin, phpBB, InvisionFree, etc.

The user then suggests that should be in the Help Wiki; clearly a very sensible suggestion now that the Help Forum route has been abandoned by ezboard. Now apparently ticked off about this, one of the ezboard staff writes:

"I will add it to the wiki when I can, but in the interim, I thought my instructions in the firefox extension thread in the announcements forum were quite detailed:"

The what? Oh yes, a thread in the Lobby, which is just a general chat forum and not a help forum, as they continue to insist. And right on cue, the other ezboard staffer chimes in to say that that other Lobby thread says exactly what the user had said.

In that case, why isn't in the official Help Wiki and why wasn't that thread mentioned earlier, instead of giving out incomplete information? Of course, the answer is "because this is Yuku/ezboard."

Wait a minute though: "when I can"? So Pinky had enough time to write a new announcement thread in the Lobby but chose to do so instead of editing the Help Wiki? The Help Wiki that Yuku users are told to go to to get help? What sort of bizarre prioritisation is that?

And the final irony? Yes, yet again Yuku/ezboard release code that hasn't been properly QA'd: a user reported that the Yuku extension clashed with a weather chart extension. And the ezboard staffer's reply is priceless:

"I couldn't have guessed it was another extension!"

But at the end of the day, it's the users' fault for asking for help where they shouldn't: after all, "the lobby is not a help forum". Clearly not...

October 14, 2006

Those Yuku domain names...

I posted earlier about the way that the main support@ezboard.com e-mail address has been bouncing merrily, despite ezboard/Yuku's developer and an ezboard Help [sic] Forum moderator* saying they'd get it fixed.

Well there have been some changes now. That feedback link in the domain-wide footer has now been removed completely.

And Reg (Brian James, or "the Brain" as he's being referred to in some quarters...) has been forced to admit he's wrong - something he hates to do, what with that inflated ego of his. Having written:

"The e-mail address is valid. It should be working again shortly."

he has now been forced to admit that:

"Yeah, I was wrong.

The e-mail infact does not work and it was my mistake. There was some miscommunication at the office.

http://www.yuku.com/help/ticket/

If you need to contact staff, use that URL."

Don't forget that according to the adverts they placed for developers and other staff, they work in one office together...

Of course, it might have made sense if someone had told Reg about the announcement posted over on ezboard back on 13 May 2002 where they said that the support@ezboard.com "is defunct".

So I decided to look at how people can make contact with Yuku. Details are provided here for the meantime - ezboard does have a habit of changing things to suit themselves:
http://www.yuku.com/homepage/contact/t/Contact-Yuku.jsp

"You'll want to contact us in different ways depending on why you want to reach us.

You may be tempted for example to use the Great Ideas e-mail to ask a question or to send a legal issue to the ads e-mail. But the fastest way for you to get satisfaction is to start at the right place to get your answer.

Now there isn't a formal Yuku Help Community any longer, but as usual, ezboard haven't chosen to correct the page.

So let's have a look at those e-mail addresses. Firstly, we'll look at who they're registered with and who handles the MX (e-mail) records. Domain names are getting cheaper and cheaper to register with the normal cost around $10 when they're not charged at zero as part of a hosting package. So let's do a lookup on yukucorp.com:

Registrant:
ezboard Inc
564 Market Street
705
San Francisco, CA 94104
US
415 773 0400x255

Domain Name: YUKUCORP.COM

Administrative Contact:
Labatt, Robert robertlabatt@ezboardcorp.com
564 Market Street
705
San Francisco, CA 94104
US
415 773 0400x255

Technical Contact:
Gakovic, Ceco ceco@ezboardcorp.com
564 Market Street
705
San Francisco, CA 94104
US
415 773 0400x214

Record last updated 06-20-2005 01:48:44 PM
Record expires on 06-20-2007
Record created on 06-20-2005

Domain servers in listed order:
NS29.1AND1.COM 217.160.224.2
NS30.1AND1.COM 217.160.228.2

Yes, it seems that ezboard is using 1&1 for this domain. Nothing wrong with that, of course: indeed, I've been suggesting that people do as ezboard does and use someone else like 1&1 to host a proper message board system like I already do.

Except that this brings up an interesting question: has ezboard fallen out with Everyone.net? Surely the cost of a domain name can't have come into it as any difference would be peanuts. Now we know from the e-mail bounces to support@ezboard.com that ezboard uses Everyone.net for that domain's e-mail. And what would the big deal be if they had fallen out with them?

The simple answer is "Labrador Ventures". Now as I've mentioned before, Sean Foote is on the Board of Directors of Everyone.net and the last time I was able to check ezboard's web site, he was on ezboard, Inc.'s board too. He's also a partner at Labrador Ventures where Robert Labatt's wife is CFO.

So why would ezboard, Inc. ditch Everyone.net and go with an 'external' company for its e-mail? The same 'external' company that also handles e-mail for the domain name ezboardcorp.com.

Well at this stage it would be pure conjecture if I were to suggest that maybe ezboard, Inc. has outstayed its welcome in the Labrador Ventures camp, although that might be understandable given the cash burn that is Yuku - remember that Yuku has been in development since early 2005 at least and has yet to generate any income, apparently.

Banned for 'privacy violation'Or maybe ezboard, Inc. are worried about privacy concerns - which would be rich given their continuing libel about me. Yes, ezboard continue to publish untruths about me, despite my having asked them repeatedly for any shred of evidence to justify their assertions since June 2005 when they first libelled me.

*You can't call the ezboard Help [sic] Forum moderators that when they're dealing with Yuku, since the closure of the Yuku help [sic] forums.

October 7, 2006

ezboard groaning under the strain … er…

An interesting thread over in the ezboard Help [sic] Forums - which I'm banned from visiting by ezboard - concerning slowness of a particular server.

Click here whilst the thread remains unhidden »

The server in question, p071, also hosts the Clayboard I mentioned earlier. Another board owner mentions that they know when Clay Aiken has done something interesting because their own board slows right down.

The usual ezremedy is suggested: juggling with the boards again to move them around the servers (and set up even more redirects).

Eventually, one of the ezboard Help [sic] Moderators tells the original poster that:

"bboardnamegoeshere, which is quite a large board, has been moved to another server:

p105.ezboard.com/bboardnamegoeshere

That should lighten the load on p071 and improve performance on other boards on that server.

The move caused slowness across the system. There may still be some residual slowness as all servers get back up to speed."

[emphasis added]

And yet if you look at their community chest details, you can see that their renewal rate for the last year has been the absolute minimum possible! Either it's not a large board or all its members have been dumb enough to pay for ezSupporter.

Notice also how ezboard didn't take up the suggestion to move the Clayboard to its own server, despite that board paying $4,172 last January for a year's hosting. Mind you, with less than $800 in its Community Chest and only three months until renewal, I wonder if they'll be smart enough to leave ezboard?

The thread is finished in usual ezboard style by their staff closing the help thread ... just after ezboard wrote this:

"Gold Credits are only issued when there is significant unscheduled downtime. We are not issuing any Gold credits to board on p071 becuase [sic] there was no downtime."

How reminiscent of the events of the Great May 2005 Data Loss! The boards may well have been as useful as a chocolate teapot with Yuku-like sluggishness and so-called "Server Maintenance Alerts", but as it wasn't actually down, ezboard won't give any credits ... just like June 2005 when they made us post in new forums in case ezboard lost any more of our data!

It beggars belief how anyone can entrust this bunch with their money and their message boards, it really does!

Still they do say that fools and their money are soon parted...

October 4, 2006

An Update ... That Says Nothing

Well, Rob Labatt, ezboard, Inc.'s CEO, has finally updated his Yuku blorum after six weeks.

So what goodies does he have for us this time, I hear you ask?

Well, he starts by talking about being busy with "new functionality and ease of use improvements" although he doesn't care to outline what these are to those who don't frequent Reg's Developer Forum on Yuku. Presumably those include fixing their Photobucket integration (which I've had running for a while on our vBulletin message board) and a few minutes' work on the templates to include "social networking bookmarks". These are dead simple to implement: see for instance the "Digg This Story" button on the posts here - this took me about 10 minutes to do. And some more eye candy for the lame MySpace clone profile pages.

He also finally mentions the closure of the Yuku Help [sic] Forums I mentioned here:

"Some folks are happy about this, others are sad ... There will not be a formal help community in Yuku."

Now, the only ones who appear to be happy about this are ... well, no-one I can see, except perhaps Labatt himself and his VC buddies who will probably be pleased that all their dirty laundry will be hidden from public view, no matter that it will make more work for the ezboard staff.

But it's good to see that Yuku will finally have one feature that no other message board system will have: the lack of a formal help community. Some originality at last!

What about ezboard board migrations? Yay! They've done some at last! Well, it appears there are four so far. Just another 499,996 to go then... Still, he does write that:

"They are going very successfully and we expect that communities will be able to move by clicking a button sometime in the next month. Why so long? We want the process to be easy and bug free. Don't you."

Well, that would be a first! So, by 4 November then, Rob? I won't hold my breath...

And then, he finishes with a flourish:

"As of this post, I've decided not to post any information about the specifics of upcoming feature releases because it drives too much speculation and I end up spending hours answering questions about the exact timing of specific functionality being released. I'd rather be getting the features to you instead."

Ah! I wondered where he'd been all this time - I was beginning to think he'd been given the heave-ho at last! No, he's been spending hours answering questions, apparently. Not sure where, though: after all support@ezboard.com has been down for a while, his recent Yuku posts (see the "My Recent Posts" section of his Yuku profile) don't appear to be doing this and nor do his recent ezboard posts (last one being in July).

But what of Ceco Gakovic and Brian James? I thought they were writing Yuku? No, it's Rob getting the features to us instead! Wow! What a "problem solving kinda guy" he really is...

Oh and one last thing: remember that ezboard's Jennifer told a customer she'd ask about what was happening with board backups? Jennifer said she'd ask Labatt to address this point in this update. Ah well, at least she know what it's like to be a customer and be ignored by ezboard...

October 3, 2006

Thanks for the Support, ezboard!

Oh dearie, dearie me.

ezboard, Inc. recently closed its Yuku Help [sic] Forums and changed to a second FAQ system instead in addition to its FAQ section.

Brian James/regimemachine/Reg has posted (and edited 6 times already) in "The Lobby" despite saying that that sub-domain is not checked by developers like himself for issues. He also says that all "unrelevant" [sic] posts will be deleted at their discretion.

He then goes on to say:

"If you have an idea or a suggestion email us at: support@ezboard.com (which is also at the feedback link in the footer)"

And yes, he's quite right that that e-mail link is in the footer of every Yuku sub-domain page.

Pity then there have been some recent reports going back a couple of weeks like this one showing that e-mails to support@ezboard.com are being rejected.

Surely not? Well yes, actually:

Getting MX record for ezboard.com (from local DNS server, may be cached)... Got it!

Host Preference IP(s) [Country]
sitemail.everyone.net. 10 216.200.145.35 [US]216.200.145.51 [US]209.249.170.32 [US]209.249.170.33 [US]
h23.ezboard.com. 20 204.11.107.23 [US]
h24.ezboard.com. 30 204.11.107.24 [US]
h20.yuku.com. 60 204.11.107.20 [US]





Step 1: Try connecting to all of these (in the order as returned by the DNS resolver, per RFC1123 5.3.4):
sitemail.everyone.net. - 216.200.145.35
sitemail.everyone.net. - 216.200.145.51
sitemail.everyone.net. - 209.249.170.32
sitemail.everyone.net. - 209.249.170.33

Step 2: If unsuccessful in step 1, try connecting to the following mailserver:
h23.ezboard.com. - 204.11.107.23

Step 3: If unsuccessful in step 2, try connecting to the following mailserver:
h24.ezboard.com. - 204.11.107.24

Step 4: If unsuccessful in step 3, try connecting to the following mailserver:
h20.yuku.com. - 204.11.107.20

Step 5: If still unsuccessful, queue the E-mail for later delivery.




Trying to connect to all mailservers:

sitemail.everyone.net. - 216.200.145.35 [Could not connect: Got an unknown RCPT TO response: 550 Recipient Rejected: No account by that name here
]
sitemail.everyone.net. - 216.200.145.51 [Could not connect: Got an unknown RCPT TO response: 550 Recipient Rejected: No account by that name here
]
sitemail.everyone.net. - 209.249.170.32 [Could not connect: Got an unknown RCPT TO response: 550 Recipient Rejected: No account by that name here
]
sitemail.everyone.net. - 209.249.170.33 [Could not connect: Got an unknown RCPT TO response: 550 Recipient Rejected: No account by that name here
]
h23.ezboard.com. - 204.11.107.23 [Could not connect: Got an unknown RCPT TO response: 550 5.7.1 relaying not allowed to in "RCPT TO:"
]
h24.ezboard.com. - 204.11.107.24 [Could not connect: Got an unknown RCPT TO response: 550 5.7.1 relaying not allowed to in "RCPT TO:"
]
h20.yuku.com. - 204.11.107.20 [Could not connect: Got an unknown RCPT TO response: 550 5.7.1 relaying not allowed to in "RCPT TO:"
]

Oh dear! Oh and who's on the Board of Directors of Everyone.net? Why, that would be Sean Foote who's also on ezboard's Board of Directors.